Serving as the heart of the Fertility Institute’s organizational structure, Sarah Marada ensures that everything works smoothly, and expertly facilitates the patient experience.
Ms. Marada is a Certified Medical Office Manager (CMOM) with a bachelor’s degree in Science and Mathematics, whose dedication to detail combines with compassion in her responsibilities as practice manager of the Fertility Institute of NJ & NY.
A warm and compassionate multitasker, she works to ensure each and every patient receives unparalleled care. Ms. Marada tackles each of her numerous duties with passion, relishing the opportunity to educate patients and make them comfortable.
For patients navigating insurance benefits, she is an expert in maximizing coverage while minimizing out-of-pocket expenses.
In many ways, Ms. Marada is a patient advocate, putting her problem-solving skills into action as she guides patients through a field that often is fraught with emotion.
“My goal is to have patients leave our office with a smile,” she says. “There is something so joyously unique about what we do every day. I love coming in and helping our patients; it makes me feel fulfilled.”
Heidi Chi, RN, BSN
Heidi was a welcome addition to the Fertility Institute, joining our team in 2020. She earned her Bachelor of Science degree before taking on further knowledge and completed another Bachelor’s degree in Nursing at Seton Hall University.
A seasoned healthcare professional of almost 2 decades, Ms. Chi possesses leadership skills and exhibits a strong work ethic. A passionate leader, she continuously identifies opportunities to drive initiatives in her position to provide the most accurate and compassionate care she can to all of the patients she encounters.
Heidi believes that “one of the accountabilities of a healthcare professional is to give back to the community.” As such, she has donated her time and services in raising money for multiple sclerosis and St. Baldrick’s Foundation.
Heidi is fluent in English and Spanish and is a member of Society of HR Management and AAPC Advancing the Business of Healthcare.