Frequently Asked Questions
We understand that fertility can be complex. To help you navigate your journey with us, our team has created a robust list of our patients’ most frequently asked questions. We encourage you to refer to it and familiarize yourself with our office protocols, so together we can facilitate your care and treatment as efficiently and effectively as possible. Hardcopies are also available in office. As always, please do not hesitate to reach out to us with any additional questions.
Q: How do I get in touch with the office with a question?
A: During office hours, call the office at 201.666.4200 for all questions. During on-call hours, for urgent questions only, call 201.666.4200. After on-call hours, wait until the next morning to call with your question, or go to the nearest hospital for any medical emergencies.
Q: My period began. What do I do now?
A: If during office hours, call the office for further instructions. If after office hours, just come in the next Monday, Wednesday, or Friday between 6-8:30am.
Q: I’m in the middle of my IVF stimulation cycle and I got my period. Is this normal?
A: Yes, it is normal since you stopped the birth control pills prior to starting your IVF injections. This is called a withdrawal bleed and it may be slightly different from a normal period.
Q: I came in for monitoring today but didn’t receive any instructions or next steps. What should I do?
A: Check your voicemail for a message. Always ensure that your mailbox has free space for our clinical staff to leave a message. If we are unable to leave you a voicemail (the preferred method), we will send you an email to the address on file. If you didn’t receive a voicemail or email, call the office during office hours. If after office-hours but during on-call hours, call the office number and speak to the answering service. The answering service will take a message and the on-call clinician will reach out to you.
PLEASE NOTE: Our on-call clinician is only available for urgent questions, and only according to the above schedule. If you have questions or require clarification about your medications, please call the office earlier in the day.
Q: How do I administer my medications?
A: Please visit Freedom Fertility Pharmacy’s website for medication administration videos:
Q: Where do I inject my medications?